CAPATCHA is not working  [SOLVED]

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api3
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14 Sep 2018, 08:18

If your account gets locked it is difficult to unlock

Cheers!
api
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HayanTokki
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14 Sep 2018, 12:31

Can you give us more details? Who is this affecting? What browser are they using? Are they already an activated member? Were they able to post before? Have they tried clearing their cache?
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api3
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15 Sep 2018, 00:28

The only person I know affected is flowerAndNika
The account is activated, but can't log on because it is locked.
The logon screen says "You exceeded the maximum allowed number of login attempts. In addition to your username and password you now also have to solve the CAPTCHA below."
but there is no CAPTCHA to enter.
Tried their account with firefox, chrome and a Tor browser none give a working prompt.
Don't think they have ever posted, or even had a successful logon.
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Lord_E_Lordy
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15 Sep 2018, 05:20

iv reserved her a pet pen for thats what she wanted to do on the forum, so the urgency of the matter is a lil less :)
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HayanTokki
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15 Sep 2018, 10:41

Do we know if they are still locked out?
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api3
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15 Sep 2018, 12:22

Just tried flowerAndNika account and is still locked out.
Used the password from the reset that was PMed to Hayan
Image https://imgur.com/a/BEZ81l7
:)
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HayanTokki
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15 Sep 2018, 15:59

I disabled a few things, please let me know if that fixed it.
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api3
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15 Sep 2018, 22:41

Sorry, it does not look to be fixed.
Still in a locked out loop.
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HayanTokki
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21 Sep 2018, 13:33

Would you be able to try one more time for her? I've fixed some cookie settings as well that may keep her locked out perpetually.
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api3
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24 Sep 2018, 05:19

Tried just now, and seems to be the same issue.
Missing CAPTCHA prompt. Tested on Firefox standard window, and Chrome with private window.
Might not be using the passowrd yet, just asking for CAPTCHA to be filled out.
Image https://imgur.com/a/lGxHhq6
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